Customer Service Consultant

Customer Service Consultant

• Join our Customer Service Consultant team for a 12th of January start!
• Full time contract through to December 2026!
• Monday to Friday - No weekends!
• Brisbane CBD Location

About the role:

Randstad will be collaborating with several companies to support their business support functions. As a Customer Service Consultant, you'll be the first point of contact for customers, providing solutions, offering guidance, and ensuring a seamless experience across multiple communication channels.

Key Responsibilities:

• Manage customer inquiries via phone, email, or other channels, delivering solutions quickly and efficiently.
• Address and resolve customer complaints professionally, with empathy and understanding, ensuring a positive outcome for all.
• Work closely with your team, stakeholders, to meet customer needs and exceed their expectations.
• Accurate data entry and maintenance of customer records using CRM software.
• Handle escalated issues with professionalism.

Your skills & experience:

• A minimum of 3 months in a call center environment or at least 12 months in a customer service role.
• Exceptional communication abilities and customer-centric mindset
• High level of proficiency in using Microsoft Office Suite and Customer Relationship Management (CRM) systems.
• Quick Learner, open to learning new skills, and thrive in a fast-moving environment where no two days are the same.

If you are interested, please submit your resume today! to express your interest for this contract opportunity please apply and one of our team members will be in contact.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.